Frequently Asked Questions

MyMedBuddy is your Professional Family Member in the hospital. We act as a trusted companion who stays by the patient's side, handles the paperwork, manages queues, and ensures the family feels calm and supported throughout the hospital visit. Our trained MedBuddies are not medical staff but logistics experts who handle everything except the actual medical treatment.

No, we are not doctors or nurses. We are professional companions trained to handle the logistical run-around of a hospital visit, such as registration, billing, and pharmacy runs, while providing emotional support. Many of our MedBuddies have backgrounds in pharmacy or allied health, but they will never give medical advice.

Strictly no. Giving medical advice is against our core ethics. While many of our MedBuddies have backgrounds in pharmacy or allied health, they will never suggest treatments or medicines. Their role is to help you understand what the doctor says and ensure you follow instructions correctly.

We partner with leading hospitals in Bhubaneswar including Care Hospital, KIIMS, Apollo Hospital, Utkal Hospital, and Manipal Hospital. Our MedBuddies are familiar with the layout, processes, and key contacts at all major hospitals in the city.

We provide comprehensive hospital assistance including: appointment booking and scheduling, queue management for registration/consultation/tests/pharmacy, diagnostic test coordination, paperwork handling (admission/discharge/insurance), bill verification, doctor communication support, medication organization, and post-visit follow-up coordination.

We do NOT provide medical advice, nursing care, physical patient handling (lifting/transferring), or transportation in our own vehicles. We also don't make medical decisions on behalf of patients. For specialized medical or nursing care, we can help coordinate with certified home healthcare providers.

Yes! While our core service is hospital assistance, we can coordinate home healthcare services including nursing care, physiotherapy, medical equipment rental, and sample collection. These are provided through our certified partner networks and can be arranged during your booking.

Absolutely. Elderly patients are among those who benefit most from our services. Our MedBuddies provide extra patience, clear communication, mobility assistance, and ensure all instructions are understood. We also offer dedicated MedBuddy service (Pilot Pro) which is ideal for elderly patients needing comprehensive support.

Our one-time packages start at ₹699 for the Pilot package (up to 4 hours, 30+ tests). Pilot+ is ₹1299 (4-8 hours, 55+ tests), and Pilot Pro is ₹1999 (dedicated MedBuddy, 8 hours, pick-up & drop). We also offer annual plans: Premium at ₹5999/year and Premium Pro at ₹8999/year.

No, our pricing is completely transparent. The only additional charges are for optional third-party services marked with an asterisk (*), such as pick-up & drop transportation. These are clearly mentioned during booking and you pay only if you choose to avail them.

MyMedBuddy services are currently not covered by health insurance. However, we provide detailed invoices that you can submit for reimbursement if your policy covers outpatient assistance. We also coordinate with hospital insurance desks for treatment-related claims and help with all insurance paperwork.

Yes, you can upgrade from Pilot to Pilot+ or Pilot Pro during your visit if you need extended assistance. Just inform your MedBuddy or contact our support team, and we'll process the upgrade with prorated pricing.

You can book through our website at mymedbuddy.in/book, by calling us at +91-8260551656, or via WhatsApp. We recommend booking at least 24 hours in advance, but same-day booking is available for urgent cases subject to availability.

For routine consultations, book at least 2-3 days in advance. For specialist appointments or full-body checkups, 5-7 days is ideal. For early morning appointments, booking the previous day ensures your MedBuddy is ready. Same-day booking is available for urgent cases.

We need: patient name and age, hospital name, appointment date/time (if scheduled), type of visit (consultation/test/procedure), your contact number, and any special requirements (mobility assistance, language preference, etc.).

Yes, you can book on behalf of family members, friends, or even employees (for corporate tie-ups). Many of our clients are NRIs booking services for their parents in India. You'll be the primary contact, and we'll coordinate with both you and the patient.

Your MedBuddy stays with you until the visit is complete, even if it exceeds the planned duration. For Pilot package, if the visit extends beyond 4 hours, there's no additional charge—we're committed to seeing you through.

Privacy is sacred to us. All documents and information handled during a hospital visit are strictly confidential. Our MedBuddies organize your files neatly but are prohibited from sharing your details or discussing them with other clients. We follow HIPAA-compliant data handling practices.

We only store information necessary for service delivery and follow-up. Your medical records are organized during the visit and handed to you. We don't retain copies of sensitive medical documents unless explicitly authorized for continuity of care.

Yes, all MedBuddies undergo thorough background verification including identity check, address verification, and reference checks. They also complete rigorous training covering hospital protocols, patient communication, privacy norms, and emergency handling.