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Privacy Policy

Your privacy matters to us. Learn how we protect your information.

Last Updated: April 26, 2026
Table of Contents
01

Introduction

MyMedBuddy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare companion services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

02

Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Address and location information
  • Date of birth and age
  • Emergency contact information

2.2 Medical Information

When you use our services, we may collect:

  • Appointment details and hospital visit information
  • Doctor names and specializations
  • Prescription and medication information (for documentation purposes only)
  • Lab test and diagnostic report details
Important: Our MedBuddies are NOT medical professionals and do not provide medical advice. We collect medical information solely for documentation and coordination purposes.

2.3 Automatically Collected Information

  • Device information (browser type, operating system)
  • IP address and general location
  • Usage data and interaction patterns
  • Cookies and similar tracking technologies
03

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Schedule and coordinate hospital appointments
Communicate with you about your visits and follow-ups
Send appointment reminders and service updates
Respond to your inquiries and provide customer support
Comply with legal obligations
04

Information Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties.

We may share information in the following circumstances:

4.1 With Healthcare Providers

We may share relevant information with hospitals, doctors, and diagnostic centers solely for the purpose of coordinating your care and facilitating your visit.

4.2 Service Providers

We engage third-party companies to perform services on our behalf (e.g., hosting, payment processing, analytics). These providers have access only to the information needed to perform their functions.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

05

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Access controls and authentication
Regular security assessments
Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

06

Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
Request a copy of your data in portable format

To exercise these rights, contact us at:

07

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained for a minimum of 3 years from the date of service, as required by Indian healthcare regulations.

08

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
09

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10

Contact Us

If you have questions about this Privacy Policy, please contact us:

Emailprivacy@mymedbuddy.inPhone+91-8260551656
Address2nd Floor, Plot No 160 C, Chandrasekharpur, Bhubaneswar, Odisha 751024
11

Medical Disclaimer

MEDICAL DISCLAIMER

MyMedBuddy is not a healthcare provider. Our MedBuddies are professional companions, not doctors or nurses. We do not provide medical advice, diagnosis, or treatment.

Always seek the advice of qualified health providers with questions regarding medical conditions.

In case of emergency, call 112 or visit the nearest emergency room immediately.